Privacy Policy

We respect your privacy. If you need more than that, read on...

This Privacy Policy governs the manner in which SPP collects, uses, maintains and discloses information collected from users (each, a "User") of the spp.co website ("Site"). This privacy policy applies to the Site and all products and services offered by SPP.

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for an SPP account to provide their name, email, and username.

Transaction and Billing Information: When you upgrade your account you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.

Communications with Us: You may also provide us information when you respond to surveys and communicate with our support team.

Information We Collect Automatically

We also collect some information automatically:

Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services.

Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that account administrators and users perform on an account–in other words, who did what, when and to what thing on an account. We also collect information about what happens when you use our Services (e.g., page views, support document searches, button clicks) along with information about your device (e.g., mobile screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.

Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.

Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and e-mails. SPP uses cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand e-mail campaign effectiveness and to deliver targeted ads.

How We Use Information

We use information about you as mentioned above and as follows:

To provide our Services–for example, to set up and maintain your account, host your Client Portal, backup and restore your data, or charge you for our Services;

To further develop our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their services more efficiently;

To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;

To monitor and protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of SPP and others;

To communicate with you about offers and promotions offered by SPP, solicit your feedback, or keep you up to date on SPP and our products; and

To personalize your experience using our Services, provide content recommendations and serve relevant advertisements.

Sharing Information

We do not sell our users’ private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.

Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information) and those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.

As Required by Law: We may disclose information about you in response to a subpoena, court order, or other governmental request.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so.

Choices

You have several choices available when it comes to information about you:

Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible.

Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.

Set Your Browser to Reject Cookies: You can usually choose to set your browser to remove or reject browser cookies before using our Services, with the drawback that certain features may not function properly without the aid of cookies.

Transferring Information

SPP is a worldwide service. By accessing or using the Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, which may have rights and protections that are different from those in your home country.

Privacy Policy Changes

Although most changes are likely to be minor, SPP may change its Privacy Policy from time to time. SPP encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we may provide notice (such as adding a statement to our homepage or sending you a notification through e-mail or your dashboard). Your continued use of the Services after any change in this Privacy Policy will constitute your consent to such change.

Reuse

This document is based upon the Automattic Privacy Policy and is licensed under Creative Commons Attribution Share-Alike License. Automattic is not connected with and does not sponsor or endorse SPP or its use of the work.